Introducing Audrey: Get instant support 24/7 with your new AI copilot
Article 3 of 3 in series: AudienceProject Support Enhancements
As part of our ongoing commitment to enhance your experience when learning about and using our platform, we are now introducing Audrey, your new AI copilot, giving you instant answers to your questions 24/7. Additionally, we are introducing a new ticket portal, allowing you to view, track, and take action on all your team’s tickets in one place.
Earlier this year, we launched our series of new support enhancements by introducing our website and product messenger and in-platform help center and news feed. Today, we are excited to introduce the third and final of our new support enhancements: Audrey, your new AI copilot, and a new ticket portal.
With the AI copilot and ticket portal, we are introducing a significant upgrade of our platform, allowing you to get instant support 24/7 and easy access to all your tickets.
Meet Audrey: Your 24/7 AI copilot
Whether you need help creating a report, understanding the different metrics in your report, or using our API to export your insights, Audrey, your new AI copilot, is here to assist you with instant answers to your questions 24/7.
This means that you can now get immediate responses to your queries at any time, even outside of business hours, ensuring that you aren’t left waiting for the next business day to get your questions answered and can stay productive no matter the time of day.
The answers are based on our comprehensive support content and include links to the sources from which the answers are pulled, allowing you to dive deeper into the topics. And if your query needs personal attention, our team is, of course, still available during business hours to assist via chat or email.
Ticket portal: Get easy access to all your tickets
Though we want Audrey to answer all your questions, we know some queries can be more complex and require further investigation or input from other teams. In these cases, our support team creates a ticket for the query.
With the new ticket portal, you can now see a real-time view of all your tickets in one place, understand their current state and help move them forward by participating in conversations linked to the tickets.
This means that you will now have clear visibility into the progress of your tickets and have all conversations about your tickets consolidated in one place, leading to less uncertainty and more streamlined, effective communication.
The journey continues
The launch of Audrey and our new ticket portal concludes this series of new support enhancements, but we are far from finished. With your feedback and our team’s dedication, our journey to enhance your experience when learning about and using our platform continues.
Stay tuned for more updates, and please reach out to us at hello@audienceproject.com if you have any questions.
This article is 3 of 3 in our series: AudienceProject Support Enhancements
About this article series
AudienceProject is launching a series of new support enhancements to give you a better experience when learning about and using our platform. In these articles, you can learn more about the different support enhancements.
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